Return Policy

Thanks for purchasing our products at www.thinkerspublishing.com operated by Thinkers Publishing.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. The extra shipping fees to return the purchased items are not refunded by Thinkers Publishing.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

Contact information: info@thinkerspublishing.com

Privacy Policy

Privacy Policy of Thinkers Publishing
Last updated: 9 October 2026

Welcome to Thinkers Publishing (accessible via www.thinkerspublishing.com). We respect the privacy of the visitors and customers of our online bookshop and ensure that the personal information you provide to us is treated confidentially.

This privacy policy describes how we collect, use, share and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who are we?
Thinkers Publishing is the controller responsible for the processing of your personal data.

2. What personal data do we collect and why?
When you visit our webshop, create an account or place an order, we collect the following data:

  • First and last name: to personalise your order and address it correctly.
  • Address details (billing and delivery address): to physically deliver the books you have purchased.
  • Email address: to send you your order confirmation, invoice and tracking information, or to contact you about your order. If you have subscribed to our newsletter, we also use it for marketing purposes.
  • Phone number: optional, used only to contact you quickly if there is a problem with the delivery.
  • Payment details: your payments are processed securely through our external payment providers. We do not store full bank or credit card details ourselves.
  • Withdrawal requests: if you withdraw from a purchase via our online withdrawal form, we process the data you provide (such as your name, email address, order number and the items concerned) to handle your withdrawal and to keep proof of it.
  • Technical data (IP address, browser type, cookies): to optimise the functioning of our website, keep statistics and support fraud prevention.

3. Legal bases for processing
We process your data exclusively on the following legal bases:

  • Performance of a contract: we need your data to process your order, deliver the books and handle any withdrawal or return.
  • Legal obligation: we must comply with administrative and tax obligations, such as the statutory retention period for accounting records.
  • Legitimate interest: to improve our services and the security of our website.
  • Consent: to send marketing newsletters. You can withdraw this consent at any time via the unsubscribe link at the bottom of every email.

4. Sharing data with third parties
We never sell your data to third parties. To handle your order properly, we only share your data with trusted partners (processors):

  • Logistics partners: for packing, franking and delivering your books, and for handling returns (for example postal and parcel delivery services).
  • Payment service providers: to process your online payment securely (such as Bancontact, iDEAL, credit card or PayPal).
  • Hosting and software providers: for the technical management and security of our WooCommerce webshop.
  • Email marketing services: if you have subscribed to our newsletter.

We have made binding agreements with all of these parties to safeguard the security and privacy of your data. Some of these providers may process data outside the European Economic Area. In that case, we ensure that appropriate safeguards are in place, such as the European Commission’s standard contractual clauses.

5. How long do we keep your data?
We do not keep your personal data longer than strictly necessary to achieve the purposes for which it was collected:

  • Customer account and order history: as long as your account is active. You can have your account deleted at any time.
  • Tax data: invoices and transaction data are kept for 7 years, as required by Belgian law.
  • Withdrawal requests: for as long as necessary to handle the withdrawal and to provide proof of it in case of a dispute.
  • Newsletter: until you unsubscribe from the mailing list.

6. Security of your data
We take the protection of your data seriously and take appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. Our website uses a trusted SSL certificate (recognisable by the padlock and https:// in the address bar) to ensure that your personal data is encrypted during transmission.

7. Your rights
Under the GDPR, you have several rights regarding your personal data:

  • Right of access: you have the right to ask which data we hold about you.
  • Right to rectification: you can have incorrect data corrected or completed.
  • Right to erasure (“right to be forgotten”): you can ask us to delete your data, provided that no statutory retention obligation (such as the tax retention obligation) applies.
  • Right to restriction and objection: you can object to the processing of your data or request that the processing be temporarily restricted.
  • Right to data portability: you can request that the data we hold about you be transferred in a structured format to yourself or to another organisation.

You can send a request for access, rectification or erasure to info@thinkerspublishing.com. We will respond as soon as possible and no later than within one month.

If you believe that we are not processing your data correctly, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), www.dataprotectionauthority.be.

8. Cookies
Our website uses functional and analytical cookies to improve the user experience and analyse website visits. Functional cookies are necessary for the basic functions of the webshop, such as remembering the books in your shopping cart. You can disable cookies via your browser settings, although some functions of the website may then work less well.

9. Changes to this privacy policy
We reserve the right to amend this privacy policy if legislation or our business operations require it. Changes will be published on this page. We recommend that you consult this policy regularl